Thank you for choosing Searchlight Electric. We strive to provide high-quality products and exceptional service. In the event that you need to return or exchange a product, please review our return policy outlined below:
All integral LED items are covered by a 5-year warranty from the date of purchase.
Outdoor lights are covered by a 3-year finish warranty (restrictions may apply).
Non-LED products are covered by a 12-month warranty from the date of purchase.
Contacting the Retailer/Supplier
In the first instance, if you encounter any issues or defects with your purchased item, please contact the retailer or supplier from whom the product was originally purchased.
They will assist you with the return process and provide further instructions based on your specific situation.
Condition of the Product
To be eligible for a return or exchange, the product must be in its original condition and packaging.
Please ensure that all accessories, manuals, and parts are included.
Proof of Purchase
You must provide a valid proof of purchase, such as a receipt or order confirmation, when requesting a return or exchange.
Contact the retailer/supplier: Notify the retailer or supplier of your intention to return or exchange the product.
Pack the product securely in its original packaging or a suitable alternative to prevent any damage during transit.
You may be responsible for the shipping costs associated with the return, unless otherwise specified by the retailer or supplier.
Please note that this return policy applies to purchases made directly from Searchlight Electric's authorised retailers or suppliers. If you have any further questions or require additional assistance, please contact the retailer or supplier from whom you made the purchase.