FAQ

Combined shipping is available for account customers, not for the general public. If you are interested in becoming an account customer, please contact our team at sales@searchlightelectric.com or international@searchlightelectric.com.  

Our account customers benefit from:

• Access to your exclusive Trade prices
• View the stock levels live, as they are in the moment
• Simple online ordering
• Delivery direct to your door
• Filter and manage preferences when browsing
• Reserve products, whether they’re fully stocked or low in stock.

All Searchlight Electric LED products come with a warranty to ensure your satisfaction and peace of mind. The duration and terms of the warranty may vary depending on the specific product. For detailed warranty information, please refer to the product documentation or contact our customer service team.

The lead time for orders at Searchlight Electric can vary depending on several factors, such as product availability, customisation requirements, and shipping destination. We strive to process and ship orders as quickly as possible. For estimated lead times, please contact our customer service team with the specific product and order details.

Only account customers can place orders on Searchlight Electric. If you are interested in becoming an account customer, please contact our team at sales@searchlightelectric.com or international@searchlightelectric.com.  

Our account customers benefit from:

• Access to your exclusive Trade prices
• View the stock levels live, as they are in the moment
• Simple online ordering
• Delivery direct to your door
• Filter and manage preferences when browsing
• Reserve products, whether they’re fully stocked or low in stock.

We want you to be completely satisfied with your purchase from Searchlight Electric. If for any reason you need to return or exchange a product, please refer to our return policy on our website for detailed instructions and guidelines. Alternatively, you can contact our customer service team at returns@searchlightelectric.com, and they will be happy to assist you with the return process and any related queries.

Yes, Searchlight Electric offers international delivery to various countries outside of the UK. We have distribution centres in Poland and China with customers in over 100 countries. Shipping fees and delivery times may vary depending on the destination. During checkout, please provide your shipping address, and our system will calculate the applicable fees and estimated delivery time.

Yes, Searchlight Electric delivers to various countries within Europe. We offer international shipping to ensure customers across Europe can enjoy our products. During the checkout process, please provide your shipping address, and our system will calculate the applicable shipping fees and estimated delivery time to your European destination.

Yes, Searchlight Electric offers customisation options for certain lighting products. Depending on the product, you may have the opportunity to choose different finishes, sizes, or other customisation features. Please refer to the product descriptions on our website or contact our customer service team for information about the specific customisation options available for the product you are interested in.

Searchlight Electric can supply replacement parts for the majority of our lighting products. If you require a specific replacement part, please contact our customer service team at sales@searchlightelectric.com with the details of your product, including the product code and the specific part that you need. Our team will be happy to assist you in finding the right replacement part for your lighting.

We are dedicated to providing exceptional customer service at Searchlight Electric. To contact our customer service team, you have the following options:

Phone Support:
You can reach our customer service team by calling +44 161 203 3300. Our team is available from 8:30am – 5:00pm to assist you with any order-related or product-related inquiries.

For international customers, please contact:
Netherlands: +31 6 21 80 68 76
Germany: +49 61212763003
France: +33 4 87 94 03 47
Sweden +46 812160751
Or email international@searchlightelectric.com.

Email Support:
For non-urgent inquiries, you can send an email to sales@searchlightelectric.com. Please provide detailed information about your order or product question, and our customer service team will respond to your inquiry as soon as possible.

Yes, Searchlight Electric has showrooms and physical locations at our head office in Manchester and Benelux office in Sleeuwijk. For details regarding the specific locations and operating hours of our showrooms, please visit our website or contact our customer service team. They will be delighted to assist you in finding the nearest showroom to your location.

Bulk discounts are available for account customers, not for the general public. If you are interested in becoming an account customer, please contact our team at sales@searchlightelectric.com or international@searchlightelectric.com.  

Our account customers benefit from:

• Access to your exclusive Trade prices
• View the stock levels live, as they are in the moment
• Simple online ordering
• Delivery direct to your door
• Filter and manage preferences when browsing
• Reserve products, whether they’re fully stocked or low in stock.

At Searchlight Electric, we offer various convenient payment methods to ensure a smooth and secure transaction process. We accept the following payment methods:

Credit/Debit Cards: We accept major credit and debit cards, including Visa and Mastercard. Simply enter your card details during the checkout process on our website to complete your purchase.

Bank Transfers: For large or wholesale orders, we can provide bank transfer details upon request. Please contact our sales team for assistance with bank transfers or if you require additional information.

Please note that available payment methods may vary depending on your location and the specific circumstances of your order. If you have any questions or concerns regarding payment options, feel free to contact our customer service team, and we will be happy to assist you.

Unfortunately not. Searchlight Electric are suppliers to the wholesale trade only.
Searchlight do have a lighting factory shop, specialising in end of line products, samples and clearance lines. This is situated next to the product showroom at our Manchester headquarters and open to the public with big savings off retail prices. The factory shop is open Monday to Friday 10.00am-4.00pm.

Searchlight Electric are suppliers to the trade only. Retail selling prices are visible on the website as a guide for consumers. However, buying prices are only visible to existing customers when they are logged in to their account.  If you would like to become a trade customer, please contact us.

When buying a ceiling light it is important to consider the height of your ceilings. Many modern houses have low ceilings and require fittings that are flush or semi-flush. Fittings that require a chain can be adjusted by taking out as many links of chain as necessary, and so can be used in rooms with lower ceiling heights. Always measure the maximum height of fitting you can accommodate before purchasing your light.

Most light fittings should only require periodic cleaning with a feather duster or a soft, damp cloth. Particular care should be taken to avoid abrasive materials and strong cleaning agents as they will quickly destroy the protective coatings and subject the finish to rapid oxidation and discolouration.
If you are lucky enough to have a large crystal chandelier it may be worth buying some special crystal or chandelier cleaner. With a thorough clean once a year with our Crystal Cleaner spray, together with a light dusting every month, you will maintain the true beauty of the crystal for years to come.

The brightness of light bulbs is measured in Lumens, which is a measure of a light's luminous power. Low energy bulbs can be just as bright as standard incandescent bulbs with a fraction of the power/wattage. The lumens value is listed in the product specifications table where applicable.

Yes, the majority of Searchlight products are suitable for LED, low energy or standard incandescent lamps. Searchlight long life LED lamps can be retro-fit into most lights, so it is at the discretion of the end user which lamp type they have in the light fitting.

Lamps are included with some Searchlight products. Where a light fitting is listed as LED, this contains integrated LED lamps. Halogen lamps are supplied with most spotlights and some flush fittings. Details of whether lamps are included with light fittings can be seen in the product specifications table for each particular product.
 

This depends on the type of transformer in the light fitting and the type of light bulb used. It has to specifically be a dimmable transformer to connect to a dimmer and all Searchlight G4 light fittings are dimmable.
You cannot use LEDs with traditional dimmer switches, but you can upgrade to a LED dimmer switch to cope with low electrical loads that is compatible. We would always recommend consulting a qualified electrician if you are in any doubt as to the suitability of a light fitting and the use of a dimmer switch.
Some Searchlight light fittings are supplied with a dimmer switch and these items are identified with a dimmer icon on the individual product pages.

A PIR motion sensor detects changes in the amount of infrared radiation impacting upon it, which can vary depending on the temperature and surface characteristics of the objects in front of the sensor. The PIR sensor range on Searchlight outdoor lights varies depending on the product and this cannot be overridden. Where applicable, the PIR range for a particular product will be listed in the product specifications table.
 

Searchlight have a great choice of double insulated lights. These are highlighted with a class 2 icon on the product page. Quite a lot of older properties built before or during the 1960's may not have an adequate earth cable so you will need to select what are called double insulated lights, which have two layers of insulation built in to protect the live parts. It is possible to have your house re-wired by your electrician but this can be expensive, so the other solution is to select double insulated light fittings. 

The diameter of the ceiling plate can be seen in the product specifications table for each individual product.

Searchlight light fittings are supplied with an instruction leaflet. The instruction leaflet can also be viewed or downloaded on the individual product pages. However Searchlight do not offer installation advice and we recommend employing a qualified electrician to undertake any electrical lighting installation.

LED lighting products differ significantly from traditional lighting options. LED lights are highly energy-efficient, consuming less electricity to produce the same brightness as traditional bulbs. They also have a much longer lifespan, reducing the frequency of replacements. LED lights are environmentally friendly, containing no harmful substances like mercury and producing fewer carbon emissions. Unlike traditional bulbs, they generate very little heat, making them safer and more efficient. LED lights offer design flexibility, instant lighting, and directional illumination without the need for additional components. Overall, LED lighting products provide energy savings, longevity, environmental benefits, and enhanced lighting capabilities compared to traditional lighting products.

 Check the Specifications: Start by reviewing the product specifications provided by the manufacturer or retailer. Look for details such as the bulb type, base type, and dimensions. Compare these specifications with the requirements of your existing fixture.

Match Bulb Type: Ensure that the bulb type of the lighting product matches the recommended bulb type for your fixture. Common bulb types include LED, incandescent, CFL, or halogen. Using the incorrect bulb type may lead to performance issues or potential damage.

Verify Base Type: Confirm that the base type of the lighting product matches the base type of your fixture. Common base types include Edison screw (E14/E27), bayonet (B22), or pin bases (GU10, G9, etc.). An incompatible base type will prevent the proper installation of the light bulb.

Consider Voltage Compatibility: Check the voltage requirements of your existing fixture and ensure that the lighting product is compatible. For example, if your fixture operates on 120V, ensure the product is designed for that voltage. Using a product with incompatible voltage can result in damage or unsafe operation.

Assess Size and Shape: Compare the dimensions and shape of the lighting product with the available space in your fixture. Ensure that the product fits properly without obstruction or potential safety hazards.

Ask our team: If you're uncertain about the compatibility of a lighting product, contact our team on sales@searchlightelectric.com. Our team will provide expert guidance and address specific concerns regarding compatibility.